Shipping & Returns

Proficiency and expertise in shipping is one of our company’s most valuable attribute. As an online pharmacy, we recognize the value of proper handling and efficiency in logistics so you receive your order fast and safe.

We have shipped thousands of items to satisfied customers since 2012 and we continue to improve that aspect of our service. Packages will arrive to you in good condition and with the correct product that you ordered.

We know our customer’s concerns while their package is in transit. It is very a very common occurrence for packages to be lost and mishandled. That is why we provide a tracking number for our customer’s peace of mind. The tracking number allows you to follow the status of the shipment so you will know whether it has already arrived at your country or is on your way to your door.

Avail of our free shipping promo when you order products that are worth $150 and above. That is real value for money. You may call our customer service to inquire more about this promo. We ship orders in the usual business days, from Mondays to Fridays except holidays.

We ship only to countries that allow the importation of personal medication. It should be noted that each country has its own policies and regulations regarding the import of pharmaceutical products. You may review your country’s policies regarding this matter.

Alternatively, you may also contact us for this and other questions. For countries that do not allow the importation of personal medication, you may opt to order our items by using the services of a forwarder.

Countries we ship to

Check your country’s policy on import of pharmaceutical products. The following is a list of countries that our company ships to that allows the import of personal medication.

Japan – Clearance rate 99%; estimated delivery time 3-5 business days except holidays; signature is usually required upon delivery; covered under Satisfaction Guarantee

USA – Clearance rate 98%; delivery time 7-14 business days except holidays; signature will not be required upon delivery; covered under Satisfaction Guarantee

Spain – Clearance rate 95%; delivery time 8-14 business days except holidays; signature is usually required upon delivery; covered under Satisfaction Guarantee

Russia – Clearance rate 95%; estimated delivery time 8-14 business days except holidays; signature is usually required upon delivery; covered under Satisfaction Guarantee

Israel – Clearance rate 98%; estimated delivery time 6-10 business days except holidays; signature is not required upon delivery; covered under Satisfaction Guarantee

Switzerland – Allows import of personal medication but with certain restrictions and allowances. View allowances at www.swissmedic.ch; clearance rate 98%; estimated delivery time 7-14 business days except holidays; signature is usually required upon delivery; covered under Satisfaction Guarantee

United Kingdom – Clearance rate 98%; estimated delivery time 4-7 business days except holidays; signature is not required upon delivery; covered under Satisfaction Guarantee

New Zealand – Clearance rate 85%; estimated delivery time 6-10 business days except holidays; signature is not required upon delivery; covered under Satisfaction Guarantee

France – Clearance rate 85%; estimated delivery time 6-10 business days except holidays; signature is not required upon delivery; covered under Satisfaction Guarantee

Australia – Clearance rate 85%; estimated delivery time 5-9 business days except holidays; signature is not required upon delivery; covered under Satisfaction Guaranteed

Return policy

The following are the terms and conditions for product returns. For the patient’s safety and wellbeing, government policy does not allow the return of pharmaceutical products once it has been released from the pharmacy. Avoidance of contaminations, alterations and reusing of products is placed under consideration. This is a regulation that is applicable to all countries.

For further information, please read our Satisfaction Guarantee section. Our Satisfaction Guarantee removes all your doubts about purchasing our pharmaceutical products online. You may contact us so that all your questions will be answered. Let us work out a way to make you feel comfortable and secure about purchasing products online. Moreover, know more about our 30 days refund or replacement policies to give you peace of mind. We value your feedback so allow us to help you resolve whatever doubts you may have. Our customer service assistants are well instructed to provide you with our 100% satisfaction guarantee.

Shipping Process

  • Step 1

Purchase item/s and send payment. You will receive a conformation message. After payment has been confirmed, the item/s you purchased will be immediately packed and dispatched for delivery.

  • Step 2

The item/s that you ordered then goes into transit. A tracking number will be provided. You may track the progress of your order online. Transit time differs depending in the area of destination. Please note that holidays and non-working days may also be considered for the difference in delivery schedules.

  • Step 3

Once the item arrives in your country, it is a sure sign of clearance and is well on your way to your doorstep. You may double check the progress of our delivery online. Once it is cleared, it will soon reach your given shipping address.

  • Step 4

Item will be shipped to your given shipping address. It is very important to double check and make sure that your shipping address is complete and accurate. Shipping that has an error in the address cannot be returned or rerouted.

  • Step 5

Once the package arrives, your personal signature may be necessary. Requirements may be different depending on the country. It would be best to prepare a valid ID or an authorization letter in case it is needed for faster transaction. Please check in with our customer care for such information before ordering and receiving packages.

We strive to make our customers happy. We ensure that the items ordered and transported arrive to them safely and in order. We have been in the business of online selling and shipping for years. Thus, our experience is sufficient when it comes to handling different shipping obstacles. We are confident that we will be able to find ways and solutions with our connections.

For any questions and concerns regarding shipping policies in your country, contact our customer service. They will be glad to be of assistance.